Current Vacancies

June 2021

The Dove Clinic for Integrated Medicine

JOB TITLE:                          PRACTICE MANAGER

REPORTS TO:                     Medical Director

HOURS:                                35 Hours p/week

SALARY:                              Dependent on experience

CLOSING DATE:                 30th June 2021

Clinic Background

Nestled in leafy Twyford, near Winchester, and only a couple of miles from Junction 11 of the M3 motorway a friendly welcome awaits you at the Dove Clinic.  Established by Dr Julian Kenyon in 2000 the Dove Clinic has successfully treated many patients who have chronic medical conditions.

The clinic’s holistic approach is about the attainment and maintenance of good health through the creation of balance between mind and body. We believe complementary solutions, that avoid the possible hazards of drug toxicity and side effects, are the way ahead for human health. Where they cannot yet be the sole solution, our therapies will invariably add to our patients’ quality of life in supporting conventional treatments.

The Dove Clinic is in the process of undergoing some exciting changes i.e. we are in the process of a merger with another integrated healthcare practice.  We are looking for an established Practice Manager who can lead the company through this transition and coordinate the new services on offer.   Working alongside our Medical Director, clinical, HR & administrative teams, the successful candidate will be expected to have a strategic vision to drive and implement change effectively with strong organisational skills and be adaptable and efficient.

There will also be scope for developing an Assistant Practice Manager role to provide further support to your position.  This is a great opportunity for change management and leading the business into a new era of providing integrated healthcare services to the public.

Previous senior management experience, leadership skills, competency in office IT and effective communication skills at all levels are essential.

Job responsibilities:

Strategic management and planning

The post holder will:

  • Keep abreast of current affairs and identify potential threats and opportunities
  • Contribute to practice strategy; formulate objectives and research and develop ideas for future Clinic development
  • Monitor and evaluate performance of the Clinic team against objectives; identify and manage change
  • Develop and maintain effective communication both within the Clinic and with relevant outside agencies
  • Prepare and annually update the Clinic Development Plan and oversee the implementation of the aims and objectives
  • Assess and evaluate accommodation requirements and manage development and expansion plans
  • Report to the management team

Financial management

  • Manage Clinic budgets and seek to maximise income
  • Report to the management team; prepare and submit regular development plans, and ensure the Clinic receives an appropriate and equitable allocation of resources
  • Understand and report on the financial implications of contract and legislation changes
  • Prepare regular income and clinic services forecasts and report this at the monthly management meeting with the Director and Clinic Accountant
  • Manage appropriate systems for handling and recording of cash and cheques and petty cash
  • Liaise with Clinic Accountant regarding accounts PAYE and Pensions

Human resources

  • Oversee the recruitment and retention of staff and provide a general personnel management service
  • Liaise with HR support (external agency) on a regular basis regarding any HR matters.
  • Ensure that all members of staff are legally and gainfully employed. Monitor skill-mix and deployment of staff
  • Manage staffing levels within target budgets
  • Evaluate, organise, and oversee staff induction and training, and ensure that all staff are adequately trained to fulfil their role
  • Develop and implement effective staff appraisal and monitoring systems
  • Support and mentor staff, both as individuals and as team members
  • Implement effective systems for the resolution of disputes and grievances
  • Keep abreast of changes in employment legislation
  • Ensure HR documentation (including job descriptions, employment contracts and employment policies) are maintained and up to date.


  • Convene meetings, ensure agendas are prepared and ensure distribution of minutes as necessary
  • Develop Clinic protocols and procedures, review and update as required
  • Ensure that Clinic premises are properly maintained and cleaned, and that adequate fire prevention and security systems are in place
  • Manage the procurement of Clinic equipment, supplies, and services within target budgets
  • Develop and review Health & Safety policies and procedures and keep abreast of current legislation
  • Arrange appropriate insurance cover
  • Ensure that the Clinic has adequate disaster recovery procedures in place
  • Arrange appropriate maintenance for Clinic equipment

Patient services

  • Adopt a strategic approach to the development and management of patient services along with the Clinical team
  • Ensure service development and delivery is in accordance with local and national guidelines
  • Maintain registration policies and monitor patient turnover
  • Oversee and/or develop repeat prescribing systems
  • Oversee and/or develop and manage an effective appointments system
  • Oversee and/or organise Clinic timetables, duty rotas and holiday cover
  • Routinely monitor and assess Clinic performance against patient access and demand management targets
  • Ensure that a high level of Clinical Governance is implemented and complied with the CQC’s regulatory scope
  • Acting as Registered Manager for the clinic’s CQC registration
  • Develop and implement an effective complaints management system

Information management and technology

  • Evaluate and plan Clinic IT implementation and modernisation
  • Keep abreast of the latest development in primary care IT and regularly update the Clinic management team
  • Motivate, support and monitor staff in the use of IT; organise, oversee, and evaluate IT training
  • Set targets and monitoring standards for data entry and data collection
  • Ensure that the Clinic has effective IT data security, back-up, maintenance, and disaster recovery plans in place
  • Maintain the Clinic website.
  • Ensure staff are aware of GDPR requirements.


  • While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.   They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, clinic staff and other healthcare workers.  They may also have access to information relating to the Clinic as a business organisation.  All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the Clinic may only be divulged to authorised persons in accordance with the Clinic policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will implement and lead on the full range of promotion and management their own and others’ health, safety and security as defined in the Clinic’s Health & Safety policy, and the Clinic Infection Control policy and published procedures. This will include (but will not be limited to):

  • Ensuring job holders across the Clinic adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.
  • Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines and ensuring implementation across the business
  • Using personal security systems within the workplace according to Clinic guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business
  • Making effective use of training to update knowledge and skills, and initiate and manage the training of others
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed
  • Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised
  • Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
  • Undertaking periodic infection control training
  • Routine management of own team / team areas, and maintenance of workspace standards
  • Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

  • Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with the Clinic’s procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues
  • Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

The post-holder will participate in any training programme implemented by the Dove Clinic as part of this employment, with such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work


The post-holder will strive to maintain quality within the Clinic, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
  • Work effectively with individuals in other agencies to meet patients’ needs
  • Effectively manage own time, workload, and resources


The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognize people’s needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

  • Apply the Clinic’s policies, standards, and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate

Please send a cover letter & CV to

Closing Date:  30th June 2021